Responsible Gaming
Gaming Should Be Entertainment
At True Fortune Casino, we believe that gambling should only ever be considered as a form of entertainment, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online casino games.
Remember: the house always has an edge. Only gamble with money you can afford to lose.
Age Verification
In the United Kingdom, you must be at least 18 years of age to participate in gambling activities. True Fortune Casino strictly adheres to age verification procedures to ensure that no one under the legal age can access our services.
If you are under 18, please do not attempt to create an account. Parents and guardians should monitor online activity and consider using parental controls.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Chasing Losses: Continuing to gamble to recover money you've lost
- Hiding Gambling Activity: Being secretive about the time or money spent gambling
- Increasing Stakes: Needing to bet more money to achieve the same level of excitement
- Loss of Control: Being unable to stop or reduce gambling activities
- Neglecting Responsibilities: Missing work, family time, or other obligations due to gambling
- Financial Strain: Borrowing money or going into debt to gamble
- Mood Changes: Becoming irritable, anxious, or depressed when not gambling
- Unsuccessful Quit Attempts: Repeatedly trying and failing to stop or reduce gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools and Features
True Fortune Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose within a specified period
- Betting Limits: Control the maximum stake you can place on individual bets
- Reality Checks: Receive pop-up reminders during gaming sessions to help you track time and spending
- Time-Out: Take a break from gambling for a period of time without closing your account
- Self-Exclusion: Permanently close your account if you feel you cannot control your gambling
To access these tools, visit your account settings or contact our Customer Support team for assistance.
Support Organizations
If you are struggling with problem gambling, help is available. Please contact one of the following organisations:
United Kingdom
- GamCare — Free, confidential support and counselling
www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Register to self-exclude from all licensed UK online casinos - National Problem Gambling Clinic — NHS-funded treatment service
Referrals available through your GP or call 0203 228 0303
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help
If you believe you may have a problem with gambling, or if someone you know does, please reach out for support today. There is no shame in asking for help, and professional support services are available at no cost to you.
Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for confidential advice.
Your wellbeing is our priority. True Fortune Casino is committed to supporting responsible gaming.